The first step is always listening to customers in their own words. We work closely with customers to understand their specific needs.

Every customer has different wants and needs and different areas that bring value. This could include the need for cost savings, product performance improvements, lead-time improvements, and others.

PSC starts this process with defining the ideal solution that matches the customer’s needs. This stretches and challenges our thinking and allows us to bring innovation into the process. We believe innovation can involve any area including product design, manufacturing, supply chain, and delivery. We look at each step in our processes to define areas where we can maximize the value we bring to the customer.

Then, PSC reviews the solution from an Engineering perspective and a Design perspective (design for performance, manufacturing, installation, and service). We also review the solution from an order fulfillment perspective considering inventory and product complexity, supply chain opportunities and challenges, and technical support and service needs. 

The team at PSC defines options for consideration and reviews these with the customer to get feedback. Fine tuning is likely done after the review before a final proposal is agreed upon with the customer. 

PSC works closely with customers through every phase of order fulfillment. Once the final proposal is agreed upon, an assembly drawing is shared with the customer for approval. 

Production planning and safety stock planning is also shared with the customer. Technical support that may be needed is easily accessible from installation support through any field service support.